Before you contact the scanner service provider, General, Error status – Fujitsu Ricoh Fujitsu fi-7300NX Color Duplex Document Scanner User Manual

Page 217

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Before You Contact the Scanner Service Provider

Please check the following items before contacting the distributor/dealer where you purchased this product.

General (page 217)

Error Status (page 217)

General

Item

Findings

Scanner name

Example: fi-7300NX
For details, refer to

Checking the Product

Label (page 219)

.

Serial No.

Example: XXXX000001
For details, refer to

Checking the Product

Label (page 219)

.

Date of manufacture

Example: 20XX-01 (January 20XX)
For details, refer to

Checking the Product

Label (page 219)

.

Date of purchase

Symptom

Frequency of trouble

Warranty

Options used

Error Status

Computer Connection Issues

Item

Findings

Operating system (Windows)

Error message

Interface

Example: USB interface

Interface controller

Connection method

Example: Wi-Fi

Troubleshooting

217

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