Comtech EF Data NetVue Release 1.1 User Guide - Manual (Page 7)

NetVue product title Revision 3
Table of Contents MN-NETVUE
Table of Contents - iii
4.2 Working with Protocols .................................................................................................................................... 4–3
4.2.1 How to Add protocols .......................................................................................................................................... 4–3
4.2.2 Managing Protocol Versions ................................................................................................................................ 4–5
4.2.3 Understanding the Alarm and Trend Templates’ association with Protocol ........................................................ 4–6
4.2.4 Opening the Protocols page ................................................................................................................................. 4–7
4.2.5 Opening the Alarm Template ............................................................................................................................... 4–7
4.2.6 Manually Adding a Single Device (Element) ...................................................................................................... 4–10
4.2.7 Removing a Microsoft Visio VDX file from a protocol ........................................................................................ 4–11
4.2.8 Creating an information overlay ........................................................................................................................ 4–11
4.2.9 Assigning an information overlay to a protocol version ..................................................................................... 4–12
CHAPTER 5. SERVICE LEVEL AGREEMENT (SLA) .............................................................................. 5–1
5.1 Introduction to SLA ........................................................................................................................................... 5–1
5.2 SLA Interface Overview ..................................................................................................................................... 5–1
5.2.1 Main View ............................................................................................................................................................ 5–2
5.2.2 Outage List ........................................................................................................................................................... 5–5
5.2.3 Affecting Alarms ................................................................................................................................................... 5–6
5.2.4 History .................................................................................................................................................................. 5–7
5.2.5 SLA Configuration Page ........................................................................................................................................ 5–8
5.2.6 Compliance Configuration Page ......................................................................................................................... 5–12
5.2.7 Ticket Creation ................................................................................................................................................... 5–15
5.2.8 Offline Window .................................................................................................................................................. 5–15
5.2.9 Reporting ........................................................................................................................................................... 5–16
5.3 Create an SLA .................................................................................................................................................. 5–17
5.3.1 Create an SLA in NetVue .................................................................................................................................... 5–17
5.4 Configure an SLA ............................................................................................................................................. 5–18
5.4.1 Making corrections to an alarm ......................................................................................................................... 5–18
CHAPTER 6. ALERTER................................................................................................................................ 6–1
6.1 Introduction to the Alerter ................................................................................................................................ 6–1
6.2 Install the Alerter .............................................................................................................................................. 6–1
6.3 Start the Alerter ............................................................................................................................................... 6–4
6.4 Configure the Alerter ........................................................................................................................................ 6–6
6.4.1 Connect to a different NetVue system ................................................................................................................. 6–6
6.4.2 Set the Alarm Filter .............................................................................................................................................. 6–8
6.4.3 Set the Notification Options ................................................................................................................................ 6–9
6.4.4 Set the Program Preferences ............................................................................................................................. 6–11
6.5 Using the Alarms list ........................................................................................................................................ 6–12
6.6 Popup Balloons ................................................................................................................................................ 6–13
6.6.1 Alarm Severity Levels ......................................................................................................................................... 6–13
CHAPTER 7. SPECTRAL ANALYSIS AND MONITORING (SPECTRUMVUE-8) ............................. 7–1