Comtech EF Data NetVue Release 1.1 User Guide - Manual (Page 113)

0BService Level Agreement (SLA) Revision 3
NetVue User Guide MN-NETVUE
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5.4 Configure an SLA
1. Define the SLA window, within the SLA configuration window.
2. Define the SLA violation Level.
3. Set the Compliance setting.
a. Total Violation Time
b. Single Violation Time
4. Set the Violation Count.
5. Set the SLA to active tracking.
5.4.1 Making corrections to an alarm
To make a correction on the impact of an existing outage:
1. Go to Outage List on the SLA card.
2. Find the Outage to be corrected.
3. Double-click in the Correction column for that outage.
4. Make a correction:
a. To correct part of the outage time:
i. Clear the All checkbox.
ii. Enter a Time Span and confirm.
b. To correct the outage for the full time span:
i. Make sure the All checkbox is selected and confirm.
5. In the Motivation column, enter a motivation or reason for the correction.