Verilink 8100A (34-00237) Product Manual - Manual (Page 25)

P r e f a c e xxvii
Support from Your Network Supplier
If assistance is required, contact your network supplier. Many suppliers are
authorized Verilink service partners who are qualified to provide a variety of
services, including network planning, installation, hardware maintenance,
application training, and support services. When you contact your network
supplier for assistance, have the following information ready:
• Diagnostic error messages
• A list of system hardware and software, including revision levels
• Details about recent configuration changes, if applicable
Support from Verilink
If you are unable to receive support from your network supplier or want to
contact us directly, Verilink offers worldwide customer support by telephone,
e-mail, and through Verilink’s Internet Web site.
Telephone
Customer support is available 8–5 CST, Monday–Friday. To speak directly
with a Verilink customer service representative, you may dial one of the
following numbers:
• Sales and Marketing: 800-VERILINK (837-4546)
• Technical Support : 800 -285-2755 (toll-free)
256-327-2255 (local)
•
Customer Service : 800 -926-0085 ext. 3002 (toll-free)
•
Out-of-Warranty Repair FAX Number for Purchase Order:
256-772-3388
E-mail
You can request sales and marketing information or pose a technical support
question about your Verilink product by contacting us at the e-mail addresses
provided below. Verilink will respond to e-mailed requests for support during
regular business hours (8–5 CST, Monday–Friday).
• Sales and Marketing: [email protected]
• Technical Support: [email protected]
Internet
Visit Verilink’s Web site to access the latest Verilink product information,
technical publications, news releases, contact information, and more:
http://www.verilink.com
If this reference manual is revised to reflect code changes or other updates,
the most recent version will be posted to the Verilink Web site.