Nortel Networks NN43001-314 - Manual (Page 349)

Troubleshooting 349
—End—
Troubleshooting
This section contains error messages and troubleshooting information for
IP Phone operation.
When a login is attempted and one of the messages provided in Table 26
"Normal Operation troubleshooting" (page 349) through Table 28 "Branch
User Config troubleshooting" (page 351) appears on the telephone display,
there can be more than one reason.
Table 26
Normal Operation troubleshooting
Message Probable Cause Actions
Local Mode Test Local mode Press Services key (key with Globe icon), and
select Resume Normal Mode. Use the STAT c
u command in LD 32 to show the reason why
the Branch User stays in Local Mode.
Incorrect Primary or
Alternate NCS IP address
configured. Correct Primary or Alternate NCS IP address.
Primary or Alternate NCS
IP address unreachable
from this endpoint. Check network configuration and update as
required.
NCS port number is not
properly configured. Correct main office and MG 1000B NCS port
numbers.
NCS is down. Restore NCS.
Local Mode Ser
ver Unreachable
(1)
Link to NCS is down. Possible additional action required. The Branch
office is not registered with the NCS; Check
virtual trunks configuration, H.323 ID for each
server and/or NCS configuration.
Main office TPS is
unreachable from the
MG 1000B TPS. Check network configuration, and update as
required.
Main office TPS is down. Restore main office Signaling Server.
Link to main office TPS is
down. Restore Link to main office TPS.
Main office Call Server is
down. Restore main office Call Server.
Local Mode Ser
ver Unreachable
(2)
Nortel Communication Server 1000
Branch Office Installation and Commissioning
NN43001-314 01.02 Standard
Release 5.0 20 June 2007
Copyright © 2007, Nortel Networks
.