Table 30 branch user config troubleshooting, Table 28 "branch – Nortel Networks NN43001-314 User Manual

Page 351

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Troubleshooting

351

Number

Description

12

Branch User main office unreachable,

or

Main office is not registered with the NRS as an endpoint.

13

Branch User main office User ID Unknown,

or

Branch User main office User ID and Main Office TN Combination
does not exist,

or

IP Phone telephone type and Main Office TN telephone type do
not match.

14

Branch User Firmware Out of Sync

15

Another Branch User already logged in the User ID at the main
office and is active on a call

16

Branch User ID entry in NRS database has MG 1000B as endpoint

30

Virtual Office Login

32

Virtual Office Locked from Login

Table 28
Branch User Config troubleshooting

Message

Probable Cause

Actions

Main office TN already
equipped and active on a
call.

Identify duplicate Branch User ID allocation,
and correct the configuration accordingly.

Busy, try again

Incorrect Branch User ID
entered.

Retry with correct Branch User ID.

Incorrect Branch User ID
entered.

Retry with correct Branch User ID.

Invalid ID (1)

Branch User ID not in NRS
database.

Update NRS database to include Branch User
ID.

Nortel Communication Server 1000

Branch Office Installation and Commissioning

NN43001-314

01.02

Standard

Release 5.0

20 June 2007

Copyright © 2007, Nortel Networks

.

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