Problems playing a reference movie, Problems importing an edl or batch capture list, Contacting applecare support – Apple Final Cut Pro 5 User Manual
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Part V
Appendixes
Problems Playing a Reference Movie
You’re having problems playing a reference movie.
 If you encounter playback problems with a reference movie, export the media as a
self-contained movie (which includes all its media files), and not as a QuickTime
reference movie.
To do this, make sure there is a checkmark in the Make Movie Self-Contained
checkbox in the Export dialog. For more information, see “
Problems Importing an EDL or Batch Capture List
You cannot import an EDL or batch capture list.
 Final Cut Pro does not support the import of RTF files. To import information from an
RTF file, you should first open the file in a text editing application such as TextEdit
and save it as a “plain text” document. The plain text version can then be imported
into Final Cut Pro.
Contacting AppleCare Support
Included in your Final Cut Pro package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The Support ID number that came with Final Cut Pro. This number is different from
the software serial number that is used to activate your copy of Final Cut Pro.
 The version of Mac OS X you have installed. This information is available by choosing
About This Mac from the Apple menu.
 The version of Final Cut Pro you have installed, including updates if applicable. The
version number can be viewed by choosing Final Cut Pro > About Final Cut Pro.
 The model of computer you are using.
 How much RAM is installed in your computer, and how much is available to
Final Cut Pro. You can find out how much RAM is installed by choosing About This
Mac from the Apple menu in the Finder. The amount of RAM available to
Final Cut Pro can be found in the Application field in the Memory & Cache tab of the
System Settings window.
 What other third-party hardware is connected to or installed in the computer, and who
are the manufacturers. Include hard disks, video graphics cards, interfaces, and so on.
 Any third-party plug-ins or other software installed along with Final Cut Pro.
AppleCare Support can be reached online at