INFICON STM-2XM 2-Channel Rate/Thickness Monitor - Manual (Page 19)

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STM-2XM Operating Manual
1.3 How To Contact INFICON
Worldwide customer support information is available under Support >> Support
Worldwide at
www.inficon.com :
 Sales and Customer Service
 Technical Support
 Repair Service
If experiencing a problem with STM-2XM, please have the following information
readily available:
 The Sales Order or Purchase Order number of the instrument purchase.
 The version of STM-2XM firmware.
 The version of Windows operating system.
 A description of the problem.
 An explanation of any corrective action that may have already been attempted.
 The exact wording of any error messages that may have been received.
1.3.1 Returning STM-2XM
Do not return any component of STM-2XM to INFICON before speaking with a
Customer Support Representative and obtaining a Return Material Authorization
(RMA) number. STM-2XM will not be serviced without an RMA number.
Packages delivered to INFICON without an RMA number will be held until the
customer is contacted. This will result in delays in servicing STM-2XM.
If returning STM-2XM with a crystal sensor or another component potentially
exposed to process materials, prior to being given an RMA number, a completed
Declaration Of Contamination (DOC) form will be required. DOC forms must be
approved by INFICON before an RMA number is issued. INFICON may require
that the component be sent to a designated decontamination facility, not to the
factory.