Rockwell automation support, Installation assistance, New product satisfaction return – Rockwell Automation 1747-SCNR ControlNet Scanner Module Reference Manual User Manual

Page 144

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Publication 1747-RM623D-EN-P - June 2006

1

PN 953014-25

Supersedes Publication 1747-RM623C-EN-P -September 2001

Copyright © 2006 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

Rockwell Automation
Support

Rockwell Automation provides technical information on the web to assist you
in using its products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application
notes, sample code and links to software service packs, and a MySupport
feature that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation,
configuration and troubleshooting, we offer TechConnect Support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24
hours of installation, please review the information that's contained in this
manual. You can also contact a special Customer Support number for initial
help in getting your module up and running:

New Product Satisfaction Return

Rockwell tests all of its products to ensure that they are fully operational
when shipped from the manufacturing facility. However, if your product is
not functioning and needs to be returned:

United States

1.440.646.3223
Monday – Friday, 8am – 5pm EST

Outside United
States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case
number (see phone number above to obtain one) to your distributor to
complete the return process.

Outside United
States

Please contact your local Rockwell Automation representative for
return procedure.

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