Rockwell Automation FactoryTalk Historian SE 3.01 Installation and Configuration Guide - Manual (Page 111)

Troubleshooting FactoryTalk Historian Chapter 7
Rockwell Automation Publication HSE-IN024A-EN-E–December 2012 111
Message Failure to get/update interface information because the Historian
MDB content was bad.
Cause The error occurs if, during an upgrade, you manually remove the
earlier version of FactoryTalk Historian SE server using Control
Panel > Programs > Programs and Features.
Resolution Delete the FTLD1 interface and create it again. See the instruction
below.
To delete the FTLD1 interface:
1. Click Start > All Programs > Rockwell Software > FactoryTalk
Administration Console. The FactoryTalk Administration
Console dialog box appears.
2. In the Select FactoryTalk Directory dialog box, select
Network, and click OK.
3. In the Explorer tree, expand System > Connections >
Historical Data, and the FactoryTalk Historian SE server
node.
4. Right-click FTLD1 and select Delete.
5. Click Yes in the confirmation message box.
6. Right-click the FactoryTalk Historian SE server and select
New Data Collection Interface to create a new interface.
NOTE:
During upgrades, use the installation DVD to install the latest
version of FactoryTalk Historian SE server. The older version is
removed during the setup procedure.
Avoid removing the FactoryTalk Historian SE server with Control
Panel > Programs > Programs and Features.
Use this section to find information about the following warning
messages:
• Schema Creation (page 112)
• Folders Creation (page 113)
Error: Failure to Retrieve
Interface Information
No Connection to
FactoryTalk Directory