Techconnect support – Rockwell Automation FactoryTalk Historian SE 3.01 Installation and Configuration Guide User Manual

Page 14

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Chapter 1 Overview


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Rockwell Automation Publication HSE-IN024A-EN-E–December 2012

(http://www.rockwellautomation.com/services/training/) or call
1.440.646.3434.

If you are not located in North America and want to contact
Rockwell Automation Support, use the Worldwide Locator
(http://www.rockwellautomation.com/locations/) for worldwide
contact information.

With TechConnect Support, your site has unlimited, real-time
access to Rockwell Automation's global network of Customer

Support Centers and technical resources. TechConnect service
levels are provided at the TechConnect site
(http://www.rockwellautomation.com/services/onlinephone/techc
onnect/).

When you contact Rockwell Technical Support, please provide:

• Product name, version, and/or build numbers.
• Computer platform (CPU type, operating system, and version

number).

• Exact wording of any messages that appeared on your screen.
• The message log(s) at that time.
• Descriptions of:

• What happened and what you were doing when the

problem occurred.

• How you tried to solve the problem.

TechConnect Support

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