Techconnect support – Rockwell Automation FactoryTalk Historian SE 3.01 Installation and Configuration Guide User Manual
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Chapter 1 Overview
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Rockwell Automation Publication HSE-IN024A-EN-E–December 2012
1.440.646.3434.
If you are not located in North America and want to contact
Rockwell Automation Support, use the Worldwide Locator
contact information.
With TechConnect Support, your site has unlimited, real-time
access to Rockwell Automation's global network of Customer
Support Centers and technical resources. TechConnect service
levels are provided at the TechConnect site
onnect/).
When you contact Rockwell Technical Support, please provide:
• Product name, version, and/or build numbers.
• Computer platform (CPU type, operating system, and version
number).
• Exact wording of any messages that appeared on your screen.
• The message log(s) at that time.
• Descriptions of:
• What happened and what you were doing when the
problem occurred.
• How you tried to solve the problem.
TechConnect Support