Troubleshooting – Canon PowerShot G7 X Mark II User Manual
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Troubleshooting
If DPP is not operating correctly, refer to the subjects below.
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges. For how to log in and how to specify
Administrator settings, refer to the User’s Manual for the Macintosh
computer you are using or for OS.
DPP does not operate correctly on a computer if its system
requirements are not met. Use DPP on a computer with compatible
system requirements
.
Even if your computer has the RAM capacity (memory) described in
the system requirements
, if other applications are running at the
same time as DPP, you may not have sufficient RAM (memory). Quit
any applications other than DPP.
Depending on the card reader and computer OS used, SDXC cards
may not be correctly detected. In such a case, connect your camera
and computer with the provided interface cable, and transfer the
images to your computer using EOS Utility.
Images that are not supported by DPP are not displayed. (Thumbnail
images are displayed as [?].) There are various types of JPEG and
TIFF images, so JPEG images other than Exif 2.2, 2.21 or 2.3
compatible images and TIFF images other than Exif compatible
images may not to be displayed properly
Contents that can only be adjusted for RAW images cannot be
applied as a recipe to JPEG images or TIFF images.
Installation can not be completed correctly
DPP does not work
The card reader does not detect the SD card
Images are not displayed properly
A recipe could not be pasted (applied) to another image
If a RAW image which has a color space other than sRGB is
converted and saved as a JPEG or TIFF image
,
the colors will be subdued when viewed in software that is only
compatible with sRGB color space. In such a case, set the RAW
image’s color space to sRGB, convert and save again as a JPEG
or TIFF image, and then view the image.
The Auto Lighting Optimizer
is a function compatible with
cameras equipped with the Auto Lighting Optimizer.
Adjustments made with the Auto Lighting Optimizer cannot be
applied to RAW images shot with the cameras not compatible with
this function.
If the color of the monitor that displays an image is not adjusted
correctly, or if the profile for a printer that is to print image is not set
up, the color of the image displayed on screen and the color of the
printed photograph may differ greatly. If the color of the monitor that
displays images is corrected
and the profile for a printer is set
, the color of a printed photograph and the color of
an image on screen can be more closely matched. Using a Canon
printer automatically sets up the profiles for the printer, so you only
need to set the color of the monitor to bring the colors closer to each
other.
If a large number of images are printed in batches, printing may stop
in the middle or the images may not be printed. Reduce the number of
images to print or increase the memory on your computer.
Colors are subdued in the image when viewed with
other software
The colors of the image displayed on screen and
the colors of the printed image do not match
Printing a large number of images in batches
cannot be performed