FUJITSU TeamPoS 3000 XL - Manual (Page 199)

TeamPos 3000 XL and XL
2
Troubleshooting
D900000145 Issue 3 8-3
8.3 Display/LCD shows correctly during Power On Self Test (POST), but
fails when the Operating System (OS) starts
No Check item Judgment Action
1
Does the display show properly if
terminal is booted up in “Safe Mode”
(F8 pressed during POST) (Windows
Only)
Y
N
Display drivers wrong or not installed
properly – Go to Device Mgr and
update all display adapters. See PSB-
07-002 on display mode issues. See
ftp.ftxs.fujitsu.com/pos/
possustaining/Retail/
TeamPoS3000XL/SPG. If failure still
occurs O/S could be corrupted –
reload.
Go to No. 2
2
Does the display go blank at different
times when the OS is running? Y
N Go to No 5
Go to No. 3
3
Does the display work properly if
terminal is booted up from another
device? (ex. USB key, CD, floppy)
Y
N
Operating System could be corrupted
on hard drive or hard drive is bad.
Reseat hard disk and reboot. If failure
still occurs reload software or remove
and replace HDD.
Go to No. 4
4
Go into the BIOS by hitting F2 during
POST, and “Load Optimized
Defaults”. Does the display work
properly?
Y
N End
Go to No 5
5
Does the display function in Analog
(VGA) mode but fail to display when
in digital mode (DVI)? Y
N
Check JP-1 on motherboard
Go to No. 6
6
Does the display work properly after
replacing the LCD? Y
N End
Go to No.7
7
Does the display work properly after
replacing the motherboard Y
N End.
Go to No. 8
8
Does the display work properly after
replacing the backplane assembly? Y
N End
Change the controller.
Caution: Before replacing any boards, unplug the power cable and make
sure the motherboard standby power LED light is out.