Genicom cL160 - Manual (Page 85)

Apr 02 Genicom Publication No. GEG-99141
GENICOM Intelliprint cL160 User Guide 3-3
Troubleshooting
Print Quality Problems
The unit turns off
frequently The printer is defective. Turn off the unit, disconnect the power cord from
the AC outlet, and contact your Genicom dealer or
a Genicom Customer Service Center for
assistance.
The power cord is not properly
connected to the AC outlet. Turn off the unit, confirm that the power cord is
properly connected to the AC outlet, and turn the
unit back on.
Description Cause Action
Description Cause Action
Faded printouts The media is outside the
recommended specification range. Replace the media with a recommend size and
type, and confirm that your printer driver
settings are correct.
See “Paper Handling“ on page 2-6 .
The paper is damp. Replace the paper.
See “Paper Handling“ on page 6
The drum cartridge is old or
damaged. Replace the drum cartridge.
See “Drum Cartridge“ on page 5-8 .
The high-voltage supply is defective. Contact your Genicom dealer or a Genicom
Customer Service Center for assistance.
Stray black dots or white
areas (drop outs) The paper is outside the
recommended specification range. Replace the paper with a recommend size and
type, and confirm that your printer driver
settings are correct.
See “Paper Handling“ on page 2-6 .
The drum cartridge is old or
damaged. Replace the drum cartridge.
See “Drum Cartridge“ on page 5-2 .
Vertical black streaks The drum cartridge, transfer roller, or
fuser unit is old or damaged. Check the condition of the drum cartridge,
transfer roller and fuser unit, and replace as
necessary.
See “Drum Cartridge“ on page 5-2 , or
See “Transfer Roller Cartridge“ on page 5-13 ,
or See “Fuser Unit“ on page 5-16 .