Troubleshooting general system problems – Rockwell Automation 2093-xxxx Kinetix 2000 Multi-axis Servo Drive User Manual User Manual
Page 143
 
Publication 2093-UM001A-EN-P — March 2007
Troubleshooting the Kinetix 2000 Drive System
143
Troubleshooting General 
System Problems
Use the tables below for troubleshooting general system faults.
Condition
Potential Cause
Possible Resolution
Axis or system is unstable.
The position feedback device is incorrect or open.
Check wiring.
Unintentionally in torque mode.
Check to see what primary operation mode was 
programmed.
Motor tuning limits are set too high.
Run Tune in RSLogix 5000 software.
Position loop gain or position controller accel/decel rate is 
improperly set.
Run Tune in RSLogix 5000 software.
Improper grounding or shielding techniques are causing noise to be 
transmitted into the position feedback or velocity command lines, 
causing erratic axis movement.
Check wiring and ground.
Motor Select limit is incorrectly set (servo motor is not matched to 
axis module).
• Check setups.
• Run Tune in RSLogix 5000 software.
Mechanical resonance
Notch filter or output filter may be required.
Refer to Axis Properties dialog, Output tab in 
RSLogix 5000 software.
You cannot obtain the motor 
acceleration/deceleration that 
you want.
Torque Limit limits are set too low.
Verify that current limits are set properly.
Incorrect motor selected in configuration.
Select the correct motor and run Tune in 
RSLogix 5000 software again.
The system inertia is excessive.
• Check motor size vs. application need.
• Review servo system sizing.
The system friction torque is excessive.
Check motor size vs. application need.
Available current is insufficient to supply the correct accel/decel 
rate.
• Check motor size vs. application need.
• Review servo system sizing.
Acceleration limit is incorrect.
Verify limit settings and correct them, as 
necessary.
Velocity Limit limits are incorrect.
Verify limit settings and correct them, as 
necessary.
Motor does not respond to a 
velocity command.
The axis cannot be enabled for 1.5 seconds after disabling.
Disable the axis, wait for 1.5 seconds, and 
enable the axis.
Enable signal has not been applied or the enable wiring is incorrect.
• Check the controller.
• Check the wiring.
The motor wiring is open.
Check the wiring.
The motor thermal switch has tripped.
• Check for a fault.
• Check the wiring.
The motor has malfunctioned.
Repair or replace the motor.
The coupling between motor and machine has broken (i.e., the 
motor moves, but the load/machine doesn’t).
Check and correct the mechanics.
Primary operation mode is set incorrectly.
Check and properly set the limit.
Velocity or current limits are set incorrectly.
Check and properly set the limits.