Lucent Technologies 6000 - Manual (Page 3)

MAX 6000/3000 Network Configuration Guide iii
Customer Service
To obtain product and service information, software upgrades, and technical assistance, visit
the eSight™ Service Center at http://www.esight.com. The center is open 24 hours a
day, seven days a week.
Finding information and software
The eSight Service Center at http://www.esight.com provides technical information,
product information, and descriptions of available services. Log in and select a service. The
eSight Service Center also provides software upgrades, release notes, and addenda. Or you can
visit the FTP site at ftp://ftp.ascend.com for this information.
Obtaining technical assistance
The eSight™ Service Center at http://www.esight.com provides access to technical
support. You can obtain technical assistance through email or the Internet, or by telephone.
If you need to contact Lucent Technologies for assistance, make sure that you have the
following information available:
• Active contract number, product name, model, and serial number
• Software version
• Software and hardware options
• If supplied by your carrier, service profile identifiers (SPIDs) associated with your line
• Your local telephone company’s switch type and operating mode, such as AT&T 5ESS
Custom or Northern Telecom National ISDN-1
• Whether you are routing or bridging with your Lucent product
• Type of computer you are using
• Description of the problem
Obtaining assistance through email or the Internet
If your services agreement allows, you can communicate directly with a technical engineer
through Email Technical Support or eSight Live chat. Select one of these sites when you log in
to http://www.esight.com.
Calling the technical assistance center (TAC)
If you cannot find an answer through the tools and information on eSight or if you have a very
urgent need, contact TAC. Access the eSight Service Center at http://www.esight.com
and click Contact Us below the Lucent Technologies logo for a list of telephone numbers
inside and outside the United States.
You can alternatively call (800) 272-3634 for a menu of Lucent services, or call
(510) 769-6001 for an operator. If you do not have an active services agreement or contract,
you will be charged for time and materials.