Xantrex Technology SW Plus 4024 - Manual (Page 336)

I–4 976-0043-01-02
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials. Please ensure
that your product is shipped fully insured in the original packaging or equivalent. This warranty
will not apply where the product is damaged due to improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the
box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above,
you MUST include return freight funds and are fully responsible for all documents, duties, tariffs,
and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex
return material authorization (RMA) number is not required. However, you must contact the ASC
prior to returning the product or presenting the unit to verify any return procedures that may apply to
that particular facility.
Out of Warranty Service
If the warranty period for your Sine Wave Plus Inverter/Charger has expired, if the unit was
damaged by misuse or incorrect installation, if other conditions of the warranty have not been met,
or if no dated proof of purchase is available, your inverter may be serviced or replaced for a flat fee.
To return your Sine Wave Plus Inverter/Charger for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA) number and follow the other steps
outlined in
“Return Procedure” on page I–4 .
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or
units with excessive damage, an additional fee will be charged. If applicable, you will be contacted
by Customer Service once your unit has been received.