Eppendorf epBlue with MultiCon - Manual (Page 145)

epBlue - Software error messages
epBlue™ with MultiCon
English (EN)
145
14 epBlue - Software error messages
This chapter contains an overview of the software error messages, causes and remedies.
If an error occurs, first try the following:
1. Switch off epMotion.
2. Restart epMotion.
Execute the application again.
If the error occurs again, contact Eppendorf Service or your dealer. The addresses can be found on our
webpage www.eppendorf.com.
Code Symptom/message Cause Remedy
Message without
code Make sure there is
nothing in the
gripper: If any
labware is held by
the gripper arms
remove this item
manually; then
press Ok. Method run was aborted;
gripper is still fixed in the tool
holder; before tool holder
moves further (e.g., to its
home position) the message
appears. If the gripper is still holding
any items:
1. Remove the item manually
by opening the two gripper
arms manually and
removing the labware
manually.
2. Press the Ok button.
The gripper expects that the
labware has been removed
and now moves to the home
position.
(without code) Because all tool
holder positions are
occupied the tool
has to be removed
manually:
Press Ok, open the
hood and be
prepared to grasp
the tool manually as
the tool holder
opens and drops
the tool. Method run was aborted;
dispensing tool is still fixed in
the tool holder.  To remove the dispensing
tool, follow the
instructions.
0x0600, 0x060E Tool did not find
home • Home position for the tool
is not found.
• No tool inserted.
• Tool damaged.
 Insert tool.
 Check tool.
 Reboot and try again.
 If error occurs again: Call
local Eppendorf Service.
0x0C01 Volume too large
for this tool Volume to be dispensed is too
large for the selected tool.
Possible causes:
• Errors in tool files.
• Errors in liquid type files.
 Call local Eppendorf
Application Support.