Exacqvision help – Exacq exacqVision Pro User Manual User Manual
Page 15
15
exacqVision Help
You can access online help and additional information about your exacqVision System by clicking the Help button or the
F1 key. On some platforms, online help is context-sensitive. To view online help, click the question mark button and
select Help from the pop-up menu. You can also view online help by pressing the F1 key on your keyboard.
The Help menu also can also be used to open the Support Diagnostics window, which allows you to compile log files for a
server and send them to Exacq Technical Support. Select a server, the log files to send, and the date/time range of the log
information. When you are finished, click Save to compile the logs so that you can send them to technical support.
Alternatively, you can click Upload to open a Support Request Form that includes the compiled log files as an attachment.
Enter all the requested information on the form and verify that the log files were attached at the bottom. When finished,
click Submit Email Form.
NOTE: The Send Usage Statistics option on the Support Diagnostics page provides anonymous and non-sensitive
information to the manufacturer about how cameras and exacqVision features are used on the system.
The Help menu also contains Internet links to new product information, technical support and knowledge base resources,
and subscription and registration information.