HP StorageWorks XP Remote Web Console Software - Manual (Page 229)

Table 50 General Troubleshooting Information for Universal Replicator for Mainframe (continued)
Corrective Action Error
XP24000/XP20000 Disk Array Owner's Guide for operational
and troubleshooting information.
Check all the entered values and parameters to make sure you
entered the correct information on the Universal Replicator for
Mainframe windows (for example, remote storage system S/N,
path parameters, primary data volume IDs and secondary data
volume IDs).
Make sure that the correct CU image is selected. Status of pairs and/or logical paths is not
displayed correctly.
Locate the SIM (see the HP XP24000/XP20000 Remote Web
Console User's Guide for instructions). For information about An R-SIM warning is displayed on your Remote
Web Console computer.
Universal Replicator for Mainframe SIMs, see “Checking Service
Information Messages (SIMs)” (page 234)
Remove the error cause, and then retry the Universal Replicator for
Mainframe operation. A Universal Replicator for Mainframe error
message is displayed on your Remote Web
Console computer.
Make sure that the problem is not with the computer, LAN hardware
or software. Restart the computer and retry connecting to the storage
system. There is a problem with the Remote Web Console
computer or the Universal Replicator for Mainframe
software.
Check the path status in the DKC Status window, and see
Table 50 (page 228) .
The status of a logical path is not normal.
Check the detailed pair status in the Detailed Information window.
See
Table 52 (page 231) for suspend types and corrective action
for suspended Universal Replicator for Mainframe pairs.
The pair status is suspended.
Because the time setting of the SVP is changed, the monitoring data
might not be updated. Set the Monitoring Switch to Disable, and Although the Monitoring Switch is set to Enable,
the monitoring data is not updated.
set the Monitoring Switch to Enable again. For further information
on Monitoring Switch, see the HP XP24000/XP20000 Performance
Monitor User’s Guide.
Table 51 Troubleshooting Problems with the Status of Logical Paths
Corrective Action Description Path Status
Make sure that the local and remote storage systems
are correctly connected via cable to each other. The link initialization
procedure for the remote
storage system failed. Initialization Failed
Make sure that you entered the correct remote storage
system S/N (serial number) and path parameters (for
example, local storage system port, remote storage
system port, and controller ID).
Make sure that the topology settings of the local and
remote storage system ports are correct.
Make sure that the remote storage system is powered
on, and that NVS and cache are fully functional. Communication between the
local and remote storage
systems timed out. Communication
Time Out
Make sure that network relay devices (including cables,
connectors, ESCDs, extender devices, communication
lines, and all other devices connected to the extenders)
are properly configured and functional. After that,
delete the failed path. You may need to change the
minimum paths setting or delete the remote storage
system in order to delete the path. After the deletion
finishes, add the path or the remote storage system by
using the Add Path window or the Add DKC window.
General Troubleshooting 229