Calling hp technical support – HP StorageWorks XP Remote Web Console Software User Manual
Page 236
Table 54 Typical SIM Showing the Reference Code and SIM Type (continued)
SVP Log File
SIM
Generated
by
XP Disk Array reports
SIM to host?
Description
Severity
Reference Code
23
22
for Mainframe pair
for delta resync
operation has been
suspended.
A failure has been
detected in the
primary storage
system.
NOTE:
If the DKC emulation type is 2105 or 2107, the setting of system option mode 308
determines whether the SIM will be reported to the host, as explained below:
When system option mode 308 is set to ON, the SIM will be reported to the host.
When system option mode 308 is set to OFF, the SIM will not be reported to the host. By default,
system option mode 308 is set to OFF.
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including:
•
The circumstances surrounding the error or failure.
•
The exact content of any error messages displayed on the host system(s).
•
The exact content of any error messages displayed by Remote Web Console.
•
The Remote Web Console configuration information (use the FD Dump Tool).
•
The service information messages (SIMs), including reference codes and severity levels,
displayed by Remote Web Console.
For worldwide technical support information, see the HP support website:
236 Troubleshooting