Verilink 8100A (34-00237) Product Manual - Manual (Page 26)

xxviii 8 0 0 0 S e r i e s
Returning a Unit to Verilink
If for any reason you must return your Verilink product, it must be returned
with the shipping prepaid, and packaged to the best commercial standard for
electronic equipment. For in-warranty repair, Verilink will pay shipping
charges for delivery on return. You are responsible for mode and cost of
shipment to Verilink.
You must have a Return Material Authorization (RMA) number marked on
the shipping package. To obtain an RMA number, call Customer Service at
800-926-0085, extension 3002. Products sent to Verilink without RMA
numbers will be returned to the sender unopened, at the sender’s expense.
When calling Verilink for an RMA, please have the following information
available:
• Model number and serial number for each unit
• Reason for return and symptoms of problem
• Purchase order number to cover charges for out-of-warranty items (Faxed
purchase order required)
•
Name and phone number of person we can contact if we have questions about
the unit(s)
The address for you to use when returning a unit to Verilink will be provided
when the RMA is issued. The standard delivery method for return shipments
is Standard Ground for domestic returns and International Economy for
international returns (unless otherwise specified).