Solutions to external sensor device problems, Where to get help (u.s. and canada) – Epson LightScene EV-115 2200-Lumen WXGA Laser 3LCD Projector (Black) User Manual
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• If the wireless connection is slow or your projected image contains noise, check for interference from
other equipment, such as a Bluetooth device or microwave. Move the interfering device farther away
or expand your wireless bandwidth.
• If the connection speed declines, reduce the number of connected devices.
• If you are using Epson iProjection, you can try adjusting the iProjection settings. See the
Epson
iProjection Operation Guide
for more information.
Parent topic:
Solutions to External Sensor Device Problems
If the external sensor device connected to the projector does not work, try the following solutions:
• Check the
DC Out (2.0A)/GPI In Settings
setting in the projector's Extended menu.
• Check that the connection with the external sensor device and the signal from the device is correct.
See the
EV-115/EV-110 External Sensors Setup Guide
for details (available only in English).
• Check that the cable or lead connecting the external sensor device is not damaged.
• Make sure you are using the external sensor device as instructed in the manual supplied with the
device.
Parent topic:
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
(U.S.) or
(Canada) and select
your product for solutions to common problems with your projector. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.