Kontron NSC2U IP Network Server - Manual (Page 126)

NSC2U Server—7
Kontron IP Network Server NSC2U
Product Guide, rev. 1.4 December 2009
126
7 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the Kontron IP Network Server NSC2U.
For any issue, first ensure you are using the latest firmware and files. Firmware
upgrades include updates for BIOS and the baseboard management controller (BMC).
Go to http://us.kontron.com/support/ for information about the latest updates. In
addition to the server firmware and files, also update any drivers used for components
you have installed in your system, such as video drivers, network drivers, and SCSI
drivers.
There is a package called the “Platform Confidence Test” that may help with your
diagnostics. Go to http://us.kontron.com/products/systems+and+platforms/
commuication+rackmount+servers/ip+network+server+nsc2u.html
Click on Downloads, Tools, PCT
If you are unable to resolve your server problems on your own, see Appendix C,
“Getting Help” for assistance.
7.1 Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using
one of the methods below.
7.2 Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect
installation or configuration. Hardware failure is a less frequent cause. If the problem
you are experiencing is with a specific software application, see Section 7.4.10 ,
“Problems with Newly Installed Application Software” .
7.2.1 First Steps Checklist
 Is power available at the source?
 Are the power supplies plugged in? Check the power cable on the back of the server
and at the power source.
 Is the system power cord properly connected to the system? For AC-powered
systems, is the power cord plugged into a NEMA (National Electrical Manufacturing
Association) 5-15R outlet for 100-120V or a NEMA 6-15R outlet for 200-240V?
 Are all cables correctly connected and secured?
To do this: Press:
Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on