ClearOne Converge Pro - Manual (Page 242)

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CONVERGE Firmware Update Procedure
The 4.X versions of CONVERGE Console offer significant upgrades from previous versions, including support for
the Beamforming Microphone Array. ClearOne strongly encourages users to upgrade all firmware to the latest
release version.
NOTE: Save the CONVERGE Console site file before performing any firmware upgrade
NOTE: CONVERGE Console checks for firmware/software compatibility when connecting to a
CONVERGE Pro site. If a compatibility issue is found the firmware uploader screen will
be presented to update the firmware. Follow the steps below to update the firmware. If
you choose not to perform the firmware update, close CONVERGE Console and use
CONVERGE Manager to select the version of CONVERGE Console that is compatible
with the firmware in the CONVERGE Pro.
If the connected Site contains units that are Version 3.X, they must be removed from the expansion bus prior to
performing the firmware upgrade.
Please follow the steps below to upgrade your Firmware:
Upgrading from 1.X Firmware
1. Remove any 2.X, 3.X and 4.X units from the stack by disconnecting the expansion bus link cable from the 1.X
units.
2. Re-connect to the 1.X stack with Console.
3. Download the 4.X firmware file to the stack of units.
4. The units will default and reboot after the download of 4.X firmware. The 1.X to 4.X upgrade requires the
firmware to be loaded twice to complete the version upgrade.
5. Reconnect to the stack with Console. Download 4.X a second time to the units. The units will reboot.
6. Units are fully upgraded.
7. Verify units have been upgraded by check firmware version on the front panel.
Upgrading from 2.X Firmware
1. Remove any 1.X, 3.X and 4.X units from the stack by disconnecting the expansion bus link cable from the 2.X
units.
2. Re-connect to the 2.X stack with Console.
3. Download the 4.X firmware file to the stack of units.
4. The units will default and reboot after the download of 4.X firmware. The 2.X to 4.X upgrade requires the
firmware to be loaded twice to complete the version upgrade.
5. Units are fully upgraded.
6. Verify units have been upgraded by check firmware version on the front panel.
Upgrading from 3.X Firmware
1. Remove any 1.X, 2.X and 4.X units from the stack by disconnecting the expansion bus link cable from the 3.X
units.
2. Re-connect to the 3.X stack with Console.
3. Download the 4.X firmware file to the stack of units.
4. The units will default and reboot after the download of 4.X firmware.
5. Units are fully upgraded.
6. Verify units have been upgraded by check firmware version on the front panel.
The units have been upgraded. Reconnect all expansion bus cables, if needed, to complete the stack of units.