Honeywell INTELLIKNIGHT 5820XL User Manual
Page 238
Advanced Replacement Policy
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Silent Knight offers an option of advance replacement for fire product printed
circuit boards that fail during the first 6 months of the warranty period. These items
must be returned with transportation charges prepaid and must be accompanied
by a return authorization.
•
For advance replacement of a defective board, contact your local Silent Knight
distributor or call Silent Knight at 800-328-0103 to obtain a RMA (Return
Authorization) number and request advanced replacement.
•
A new or refurbished board will be shipped to the customer. The customer will
initially be billed for the replacement board but a credit will be issued after the
repairable board is received at Silent Knight. All returned products must comply
with the guidelines described under “General Terms and Conditions” and “Repair
and RMA Procedure”.
•
The defective board must be returned within 30 days of shipment of replacement
board for customer to receive credit. No credit will be issued if the returned board
was damaged due to misuse or abuse.
•
Repairs and returns should be sent to:
Silent Knight / Honeywell
Attn: Repair Department
12 Clintonville Road
Northford, CT 06472
USA
RA Number:___________________