FARGO electronic DTC300 - Manual (Page 74)

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DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 5-1
Section 5: General Troubleshooting
This section provides Troubleshooting procedures for this Printer for Communication Errors,
Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing
Image Problems.
Table of Contents
Section 5: General Troubleshooting __________________________________________ 5-1
Table of Contents ___________________________________________________________________ 5-1
Safety Messages (review carefully)______________________________________________________ 5-3
Communications Errors_______________________________________________________________ 5-4
Resolving the Communication Errors__________________________________________________ 5-4
Resolving the Communication Errors (continued) _____________________________________ 5-5
Print Process Errors__________________________________________________________________ 5-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 5-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)_____________ 5-7
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)_____________ 5-8
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)__________________ 5-9
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) (continued)_____ 5-10
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) ______________________ 5-11
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) (continued) __________ 5-12
Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) ________________________ 5-13
Resolving the Mag Verify Error _____________________________________________________ 5-14
Resolving the Mag Verify Error (continued) _________________________________________ 5-15
Resolving the Mag Verify Error (continued) _________________________________________ 5-16
Resolving the No Mag Installed Error ________________________________________________ 5-17
Resolving the No Mag Installed Error (continued) ____________________________________ 5-18
Resolving a Ribbon Sensor Error (Ribbon Miscue) ______________________________________ 5-19
Resolving a Ribbon Sensor Error (Ribbon Miscue) (continued) __________________________ 5-20
Resolving a Ribbon Break Jam Error _________________________________________________ 5-21
Resolving a Ribbon Break Jam Error (continued) _____________________________________ 5-22
Resolving a Ribbon Out Error ______________________________________________________ 5-23
Resolving a No Ribbon Installed Error________________________________________________ 5-24
Resolving a No Ribbon Installed Error (continued)____________________________________ 5-25
Resolving a Invalid Ribbon Error____________________________________________________ 5-26
Resolving a Invalid Ribbon Error (continued)________________________________________ 5-27
Resolving a Wrong Ribbon Error ____________________________________________________ 5-28
Resolving a Wrong Ribbon Error (continued) ________________________________________ 5-29
Resolving a Card Jam Error ________________________________________________________ 5-30
Resolving a Card Jam Error (continued) ____________________________________________ 5-31
Resolving a Headlift Motor or Sensor Error____________________________________________ 5-32
Resolving a Headlift Motor or Sensor Error (continued)________________________________ 5-33
Resolving the Cover Open Error Message _____________________________________________ 5-33
Resolving the Blank Output issues ___________________________________________________ 5-35
Resolving the Blank Output issues (continued) _______________________________________ 5-36
Resolving the Blank Output issues (continued) _______________________________________ 5-37
Flipper Table Module Assembly Problems _______________________________________________ 5-38
Resolving the No Flipper Table Module problem _______________________________________ 5-38
Resolving the Flipper Jam Error_____________________________________________________ 5-39
Resolving the Blank Output issues (continued) _______________________________________ 5-40
Diagnosing Image Problems __________________________________________________________ 5-41
Resolving the Pixel Failure problems_________________________________________________ 5-41
Resolving the Card Surface Debris problems___________________________________________ 5-42
Resolving the Incorrect Image Darkness problems ______________________________________ 5-43