Common linux problems – Samsung CLX-3175FN User Manual

Page 85

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Troubleshooting_ 85

Common Linux problems

CONDITION

SUGGESTED SOLUTIONS

The machine does
not print.

Check if the printer driver is installed in your

system. Open Unified Driver configurator

and switch to the Printers tab in Printers

configuration window to look at the list of

available printers. Make sure that your

machine is displayed on the list. If not, invoke

Add new printer wizard to set up your device.

Check if the printer is started. Open Printers

configuration and select your machine on the

printers list. Look at the description in the

Selected printer pane. If its status contains

“(stopped)” string, press the Start button.

After that normal operation of the printer

should be restored. The “stopped” status

might be activated when some problems in

printing occurred. For instance, this could be

an attempt to print document when port is

claimed by a scanning application.

Check if the port is not busy. Since functional

components of MFP (printer and scanner)

share the same I/O interface (port), the

situation of simultaneous access of different

“consumer” application to the same port is

possible. To avoid possible conflicts, only

one of them at a time is allowed to gain

control over the device. The other

“consumer” will encounter “device busy”

response. You should open ports

configuration and select the port assigned to

your printer. In the Selected port pane you

can see if the port is occupied by some other

application. If this is the case, you should

wait for completion of the current job or

should press Release port button, if you are

sure that the present owner is not functioning

properly.

Check if your application has special print

option such as “-oraw”. If “-oraw” is specified

in the command line parameter then remove

it to print properly. For Gimp front-end, select

“print” -> “Setup printer” and edit command

line parameter in the command item.

The CUPS (Common Unix Printing System)

version distributed with SuSE Linux 9.2

(cups-1.1.21) has a problem with ipp

(Internet Printing Protocol) printing.Use the

socket printing instead of ipp or install later

version of CUPS (cups-1.1.22 or higher).

Some color images
come out all black.

This is a known bug in Ghostscript (until GNU

Ghostscript version 7.05) when the base color

space of the document is indexed color space

and it is converted through CIE color space.

Because Postscript uses CIE color space for

Color Matching System, you should upgrade

Ghostscript on your system to at least GNU

Ghostscript version 7.06 or later. You can find

recent Ghostscript versions at

www.ghostscript.com.

Some color images
come out in
unexpected color.

This is a known bug in Ghostscript (until GNU

Ghostscript version 7.xx) when the base color

space of the document is indexed RGB color

space and it is converted through CIE color

space. Because Postscript uses CIE color

space for Color Matching System, you should

upgrade Ghostscript on your system to at least

GNU Ghostscript version 8.xx or later. You can

find recent Ghostscript versions at

www.ghostscript.com.

The machine does
not print whole pages
and its output is half
page printed.

It is a known problem that occurs when a color

printer is used on version 8.51 or earlier of

Ghostscript, 64-bit Linux OS, and reported to

bugs.ghostscript.com as Ghostscript Bug

688252.

The problem is solved in AFPL Ghostscript v.

8.52 or above. Download the latest version of

AFPL Ghostscript from http://sourceforge.net/

projects/ghostscript/ and install it to solve this

problem.

I cannot scan via
Gimp Front-end.

Check if Gimp Front-end has “Xsane: Device

dialog.” on the “Acquire” menu. If not, you

should install Xsane plug-in for Gimp on the

your computer. You can find Xsane plug-in

package for Gimp on Linux distribution CD or

Gimp home page. For the detail information,

refer to the Help for Linux distribution CD or

Gimp Front-end application.

If you wish to use other kind of scan application,

refer to the Help for application.

I encounter error
“Cannot open port
device file” when
printing a document.

Avoid changing print job parameters (via LPR

GUI, for example) while a print job is in

progress. Known versions of CUPS server

break the print job whenever print options are

changed and then try to restart the job from the

beginning. Since Unified Linux Driver locks port

while printing, the abrupt termination of the

driver keeps the port locked and therefore

unavailable for subsequent print jobs. If this

situation occurred, try to release the port.

CONDITION

SUGGESTED SOLUTIONS

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