PLANET HDVR-1600 - Manual (Page 94)

Appendix B: Troubleshooting
The followings are some common situations when the user is having difficulty with the HCMS server.
1. The HCMS server does not work properly. How can it be recovered or where can I ask for help?
Please try the following ways to recover it first.
A. Please check if the computer meets the system requirement.
B. If the HCMS automatically closes when it’s opened or when it’s connecting to sites, please
send the files stored in \CMS\Setting\ under improper operation condition. Afterwards,
re-install HCMS and check to install Default Setting during installation. Remember not to
import old setting files. This will tell whether if the old setting data are corrupted.
C. If HCMS cannot successfully connect to sites, check the followings.
z Confirm IP, port, username, and password of the site. You can connect to the site via IE
browser to verify the site exists and is connectable.
z Close firewall and virus scan software and try to connect again. If the problem is due to
firewall or virus scan software, please change their settings.
z If the connection still failed, please send the IP address to our engineer.
NOTE: When you need to ask for the engineer’s help, please send a copy of the files stored in
\CMS\Log\ as well.
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