Lucent Technologies MERLIN LEGEND 6 - Manual (Page 112)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
System Components
Page 3-30 Operator Consoles
3
Operator Consoles 3
Operator consoles are telephones that you program for call handling and other
system operator duties. With one exception (the MERLIN II System Display
Console with built-in DSS), the telephones themselves are no different from the
ones already described. In most cases, the telephone’s programming and the
extension jack it connects to on the control unit are what makes the telephone an
operator console. An operator console can be a
Queued Call Console (QCC) or
Direct-Line Console (DLC). QCCs are available only in Hybrid/PBX mode.
A system operating in Hybrid/PBX mode can include both QCCs and DLCs. Table
3–4 shows the maximum number of both types of system operator positions.
Table 3–4. Maximum Number of System Operator Positions
The system cannot have more than eight operator positions of any combination
(QCCs and/or DLCs); if you use a combination of consoles, no more than four can
be QCCs.
Queued Call Consoles 3
The Queued Call Console (QCC) is available only in Hybrid/PBX mode. In a QCC
configuration, the system holds waiting calls in a queue and directs them to a
QCC as a position becomes available. Only one call rings at a time.
The MLX-20L telephone is the only telephone that you can assign as a QCC.
Unlike other users, the QCC system operator
cannot use feature codes to activate
features; however, the operator can choose features from the display and use the
fixed features that have been assigned to the console buttons.
The display also tells the operator about incoming and outgoing calls: extension
numbers and names (if programmed), trunk identifiers, reasons for call return and
redirection, and the number of unanswered calls waiting for the operator’s
attention.
Position Type Type of Telephone
Maximum
Positions
QCC MLX-20L 4
DLC MLX-20L 8
MLX-28D
BIS-34D, BIS-22, or
BIS-22D analog multiline
telephone
MERLIN II Display Console