Lucent Technologies MERLIN LEGEND 6 - Manual (Page 295)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Managing the System
Page 6-65 Adding Operator Features
6
Task List: Adding Operator Features 6
o
Obtain Form 6a, Optional Operator Features.
o
If necessary, read “Direct-Line Console” or “Queued Call Console” in the
Feature Reference for detailed information about the consoles and the
optional operator features.
o
Plan changes using the planning guidelines above; record the new values
on Form 6a.
o
Open the System Programming menu from the console or a PC with SPM.
o
Program the change(s), following the appropriate instructions for “Optional
Operator Features” in
System Programming, Chapter 3.
o
When you have finished, file Form 6a with the rest of the planning forms.
Programming Instructions 6
See the appropriate procedure in the “Optional Operator Features” section of
Chapter 3,
System Programming.
Hold Return Remain on hold, Return to QCC queue
Automatic Hold Release Auto Hold, Auto Release
Queue over Threshold 0 to 99
Elevate Priority 0 (same priority) and 5 to 30 seconds
Calls-in-Queue Alert Enable, Disable
QCC Operator to Receive Call Types N/A
QCC Operator Voice Announce to
Busy (Release 4.0 and later only)
Disable, Enable
Call Type Queue Priority Level 1 to 7
Message Center Operation QCC extension numbers
Extended Call Completion Automatic, Manual
Return Ring 1 to 15 rings
Position-Busy Backup Calling group number