Lucent Technologies MERLIN LEGEND 6 - Manual (Page 75)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
About the System
Page 2-23 Applications
2
NOTE:
A CTI link is not compatible with all Macintosh OS and UNIX System
clients, which must support private data in order to function with the
feature. For additional information, consult the
PassageWay Telephony
Services Network Manager’s Guide.
■ Group and personal videoconferencing and data exchange applications
allow multimedia interaction among people who work together but are
geographically distant.
In addition, the system provides support for special services, such as Centrex,
Basic Rate Interface (BRI), and Primary Rate Interface (PRI).
Figure 2–9 illustrates some of these applications.
Businesses can purchase some applications separately; others are integrated to
have a common interface. Most have settings that you can easily customize to
suit your company’s needs. Some require additional hardware.
In Release 5.0 and later systems, a bridge to PC applications is available: the
Computer Telephony Integration (CTI) link or
CTI link (part of the PassageWay
Telephony Services product from Lucent Technologies) for local area networks
(LANs). The connection is made through a programmed MLX extension jack. The
link allows calls on SA buttons to be monitored and controlled from workstations
connected on a LAN to a server running Novell NetWare software. The link
supports applications such as power dialing for telemarketing salespeople and
pop-up database information about a caller (screen-pop applications that use the
caller’s telephone numbers must be combined with Caller ID services through
PRI, NI-1 BRI, or a local service provider via the system’s 800 GS/LS ID module).
For more information, see
“CTI (Computer Telephony Integration) Link” on page
5–23 or consult your Lucent Technologies representative.
Chapter 4, “Features and Applications,” includes an overview of available
applications. Of course, the documentation provided with the product is the most
authoritative. Once you have reviewed this material and found an application that
seems to fit your needs, contact your Lucent Technologies representative to order
the product or discuss it further.