Lucent Technologies MERLIN LEGEND 6 - Manual (Page 362)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Troubleshooting the System
Page 8-16 Night Service Not Working
8
Possible Cause 3: The Night Service button may be programmed incorrectly at
one or more DLCs.
What to do: Use centralized telephone programming to check that the button on
the DLC operator console is, in fact, programmed for Night Service (see Chapter
5 in
System Programming); or, at the DLC, press the Inspct button and then the
programmed Night Service button.
■ If the Night Service button is not programmed, program it and activate
Night Service again. If it is now working, you have solved the problem. If
not, go to Possible Cause 4.
■ If the Night Service button is programmed correctly, go to Possible
Cause 4.
Possible Cause 4: If the system has more than one operator console and the
night destination is a voice mail system, one of the consoles may not have Night
Service on.
What to do: Check that the green light next to the Night Service button at each
console is lit.
■ If Night Service now works, you have solved the problem.
■ If Night Service is still not working and yours is a Release 4.1 or later
system, go to Possible Cause 5.
■ If Night Service is still not working and your system release is prior to 4.1,
call the Lucent Technologies Helpline at 1 800 628-2888 (consultation
charges may apply).
Possible Cause 5: Lines may not be programmed as part of a Night Service
Group. Night Service lines do not have to appear on operator consoles, and lines
on operator consoles are not automatically part of that operator’s Night Service
Group; they must be assigned.
What to do: Check the Night Service line assignments, following the instructions
for “Night Service Group Assignment” in the “Labeling” section of System
Programming, Chapter 3 or in
“Revising Night Service with Group Assignment” on
page 6–79 .
■ If the lines are correctly assigned, call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).
■ If the lines are not assigned, program them as members of a Night Service
group. If Night Service now works, you have solved the problem. If Night
Service still does not work, call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).