Lucent Technologies MERLIN LEGEND 6 - Manual (Page 173)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Features and Applications
Page 4-41 Features
4
■ Alternatively, if fewer than 30 extensions require coverage to the operator,
phantom calling groups can be used to provide a second extension number
for each user’s voice mail. The actual extension covers to the operator
(Group Coverage) and the calling group is covered by voice mail. When
someone dials the user’s number, the call goes to the operator, who can
then transfer the call to the voice mail extension
■ If more than 30 extensions require coverage to the operator, phantom
extensions can be used after the maximum number of phantom calling
groups is reached. In this case, the published DID number for the
extension is the number for the phantom extension. The actual telephone
has a Shared SA button where the phantom extension is the principal user,
so the call rings at the “real” telephone with the SSA button. The operator
covers the phantom extension (Group Cover button) and can use the
Direct Voice Mail feature to send calls to the “real” extension’s voice mail.
■ If you need coverage by a personal secretary who is not a system operator
at an operator console, then Primary Coverage can be used on the
secretary’s telephone. The secretary can use Direct Voice Mail to transfer
the call back to the user’s voice mail. If the secretary is out, calls can either
continue to ring or go to voice mail, depending on the status of the user’s
Coverage VMS Off button.
For more information about how you can use the Direct Voice Mail feature, see
the
Feature Reference.
Summary 4
Table 4–10 illustrates the various ways that calls can be covered.
Table 4–10. Features for Covering Calls (Non-Networked Systems)
Feature Covered by Description Example
Centrex
Transfer
via
Remote
Call
Forward Outside
phone or
Centrex
extension A person forwards his/her calls
to an outside number or to
someone on the Centrex system
but not connected to the
MERLIN LEGEND
Communications System using
the same line on which the call
arrived. A system user is working
from a Centrex extension
that is not on the system, or
from home (latter requires
subscription to Centrex
trunk-to-trunk transfer).
Follow
Me Any
individual A person forwards his/her calls,
turning the feature on at the
destination phone. A supervisor is helping
someone at another desk
and remembers that he or
she wants to receive calls
there.
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