Lucent Technologies MERLIN LEGEND 6 - Manual (Page 212)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Putting the System to Work
Page 5-10 Scenario 2: A Professional Office
5
Secretarial Staff 5
Figure 5–3 describes the needs of the secretarial staff.
Table 5–3. Secretarial Staff Needs
Staff Member Needs
Partners’
Executive
Secretaries Answer all of their bosses’ calls. Calls come directly and through the
operator. If an executive secretary is not available, one of the other
executive secretaries answers that partner’s call. If no secretary is
available to take a partner’s call, calls must be recorded in the
partner’s voice mailbox with password access to messages.
Because they need to make calls on behalf of the partners and
identify callers, the secretaries need a screen-pop PC application
with a database of clients and other contacts for power dialing and
caller identification.
If the secretary is not available, the secretary’s own telephone
messages must be recorded with password access to the messages.
Some calling restrictions
A shared Group IV fax machine
Each secretary has a PC on the LAN and uses an ISDN terminal
adapter for data communications.
They share a recording device for recording depositions.
On behalf of partners, need to broadcast faxes and voice mail
messages for staff
Associates’
Secretary and
General Secretary Answer associates’ calls when associates are not available, makes
some calls on behalf of the associates. The secretaries need a
screen-pop PC application with a database of clients and other
contacts for power dialing and caller identification.
If associates’ secretary is not available, general secretary answers
associates’ calls.
If the secretary is not available, calls must be recorded in the
secretary’s voice mailbox with password access to messages.
Some calling restrictions
A shared Group IV fax machine
Each secretary has a PC; they use ISDN terminal adapters at their
workstations.