Lucent Technologies MERLIN LEGEND 6 - Manual (Page 360)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Troubleshooting the System
Page 8-14 Cannot Transfer Call after Answer on an Outside Line
8
What to do: Instruct the user to always replace the handset carefully for at least
one to two seconds between calls. If the problem is not resolved, go to Possible
Cause 2.
Possible Cause 2: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly.
■ If the replacement telephone does not ring back, then replace it with the
original telephone and check again. If the original telephone still rings back,
then the original telephone may be defective. Call the Lucent Technologies
Helpline at 1 800 628-2888 (consultation charges may apply).
■ If the replacement telephone rings back, there may be a problem with the
system wiring or the control unit. Call the Lucent Technologies Helpline at
1 800 628-2888 (consultation charges may apply).
Cannot Transfer Call after
Answer on an Outside Line
8
Possible Cause 1: There may be custom calling features (for example, call
waiting or 3-way calling) from the local telephone company that are interfering
with system timer settings.
What to do: To check whether you have custom calling features, contact your
local telephone company representative.
■ If you have custom calling features, Transfer usually works. When it does
not, warn the caller that a loud tone will sound; then dial
Æ while on the call
and try to transfer the call again. If you can transfer the call, you have
solved the problem. If you cannot, go to Possible Cause 2. If you do not
use the custom calling features, have the central office (CO) remove them.
■ If you have no custom calling features, go to Possible Cause 2.
Possible Cause 2: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar telephone that you
know is working properly.
■ If the replacement telephone can transfer a call, then replace it with the
original telephone and check again. If the original telephone still cannot
transfer a call, then the original telephone may be defective. Call the
Lucent Technologies Helpline at 1 800 628-2888 (consultation charges
may apply).