Lucent Technologies MERLIN LEGEND 6 - Manual (Page 175)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Features and Applications
Page 4-43 Features
4
Table 4–10. Continued
Feature Covered by Description Example
Pickup A pickup
group or any
individual Allows someone to answer calls
ringing at another extension or
on a line not assigned to his or
her phone. With Group Pickup,
the person does not need to
know the extension number
where the call is ringing. With
general Pickup for a line or
extension, the user must know
the line/extension number. A
button can be programmed to
pick up calls at an extension. A bookkeeping department
works closely together and
their calls can usually be
handled by anyone in the
group. In accounts
receivable, clerks sitting next
to one another have
individual Pickup buttons to
answer calls at a neighbor’s
extension.
Shared
Personal
Line One or more
individuals Allows people who share a
personal line to cover calls for
each other. Privacy is available
to prevent joining of calls. (Ring
Timing Options can facilitate
this.) Does not allow covering of
calls on ICOM or SA buttons. All of the account
representatives have their
own personal lines for
answering customer calls.
When they need a technical
representative’s expertise
during a phone
conversation, it is easy for
the technician to join in.
Shared
SA
Buttons One or more
individuals Hybrid/PBX only. Allows people
who share an SA button (SSA
buttons) to answer calls for the
principal user (SA button). Users
can join each other’s calls, but
Privacy can prevent this. The
principal user controls ringing at
SSA buttons. A supervisor answers
questions with the
participation of her group.
When she is not able to take
a call, they cover for her.
This feature is especially
useful because the people in
this group do not have many
line buttons available for
programming.
Shared
Prime
Line One or more
individuals Behind Switch mode only.
Allows people who share a
prime line to cover calls for each
other. Privacy is not available to
prevent joining of calls (Ring
Timing Options can be adjusted
to avoid confusion.) Does not
allow covering of calls on ICOM
buttons. See the example above. In
this company, each
representative has his or
her own prime line and
transfers are handled by the
Centrex system.