Lucent Technologies MERLIN LEGEND 6 - Manual (Page 185)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Features and Applications
Page 4-53 Features
4
■ Operators often need Direct Station Selectors (DSSs) for easy access to
extensions. Auto Dial is also an option when the operator does not cover a
large number of extensions.
■ Auto Dial buttons require programmed line buttons but are useful for
people who have those buttons available and make many calls to a few
numbers. They are also useful for entering account codes and other dialed
codes and may be appropriate for people who frequently enter the same
codes.
■ MLX display telephone users can take advantage of Directory features for
calling frequently used numbers.
■ Speed dial codes are helpful to people who have nondisplay telephones,
single-line telephones, and telephones with few line buttons. They are also
useful for entering account codes at MLX display telephones, where the
user can choose the Account Code feature from the display, or at
telephones with a programmed button for the Account Code feature.
■ Release 5.0 and later systems include a dialing feature called HotLine.
This feature allows a single-line telephone to dial an inside extension or
outside number as soon as a user lifts the handset. The feature is designed
to help retail customers, for example, dial a number for catalog ordering. It
can also be used in a hotel lobby, for example, to reach a concierge. A
HotLine telephone dials the first Personal Speed Dial code programmed for
the extension. The feature is assigned using system programming. To help
guard against toll fraud, a user at a programmed HotLine extension has
only one opportunity to program a Personal Speed Dial number. After one
Personal Speed Dial number is programmed at the telephone, changes to
the number can only be made using centralized telephone programming.
■ A Last Number Dial button performs like the redial button available on most
home telephones and should be considered for most multiline telephones
in the system. Saved Number Dial is similar, but works as a temporary Auto
Dial button. Once a number is saved on it, it remains until the feature is
used again.
Group Features 4
Group features allow a programmed group of extensions to receive calls directed
to a single extension number. For many purposes, these groups are treated as a
single extension. Below, we discuss the uses of these groups.
Calling Groups 4
A calling group is created to receive calls when more than one person answers
the same type of calls and it is not important which person answers a call.
Examples are call centers of airline agents, customer service representatives, and
telemarketers who receive direct response calls from customers placing orders.
Calling groups of this type are usually monitored by a special type of operator, a