Lucent Technologies MERLIN LEGEND 6 - Manual (Page 229)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Putting the System to Work
Page 5-27 Optimizing Your System
5
■ Log Viewer. Enables you to view entries that are stored in the
PassageWay call log that contains a record of every call you make using
Lucent Technologies Call.
■ Lucent Technologies Connect. Management software that provides the
basis for the other PassageWay applications and the diagnostics features
to troubleshoot them. Auto dialing capabilities using the common modem
command set are also provided.
■ Lucent Technologies Buzz. An application that enables you to manage
incoming calls on loop-start telephone lines connected to 800 LS-ID
modules and view the Caller ID calling party number (when available) so
you can quickly access customer records on your PC.
Caller ID 5
Caller ID is generally a subscriber service (calling party identification services
sometimes are provided at no extra charge with NI-1 BRI facilities), available from
your local exchange carrier or other telecommunications company, supported by
the system on analog loop-start or digital facilities. It enables you to screen
incoming calls so that you can identify the calling party’s number before you
answer the call.
Using Caller ID, you can also integrate the calling party information with various
applications that your business uses. For example, you can quickly identify the
caller, then access and display his or her account information from your computer
database while you are on the call.