Lucent Technologies MERLIN LEGEND 6 - Manual (Page 293)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Managing the System
Page 6-63 Adding a QCC Operator Position
6
Task List: Adding a QCC Operator Position 6
o
Obtain Form 2a, System Numbering: Extension Jacks, Form 6a, Optional
Operator Features, and 5d, Queued Call Console (QCC).
o
If necessary, read “Queued Call Console” in the Feature Reference for
detailed information about QCC consoles.
o
Check Form 2a for available operator-position jacks; look for the shaded
first and fifth lines on the form.
NOTE:
If there are no available operator-position jacks, contact your Lucent
Technologies representative.
o
Plan changes using the planning guidelines above; record the new values
on the form(s).
o
Open the System Programming menu from the console or a PC with SPM.
o
If your system uses the Set Up Space numbering plan (see Form 2a),
single-renumber the extension jack following the instructions in “Single
Renumbering” in the “System Renumbering” section of
System
Programming, Chapter 3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: Extension Forced Idle for this
extension jack.
o
Assign the jack, following the instructions for “QCC Operator Positions” in
the “System Operator Positions” section of
System Programming, Chapter
3, or the summary programming instructions below.
NOTE:
This task requires an idle condition: System Idle.
o
Assign the lines/trunks to ring at the QCC, following the instructions for
“QCC Operator to Receive Calls” in the “Lines and Trunks” section of
System Programming, Chapter 4.
NOTE:
This task requires an idle condition: System Idle.
o
Assign the QCC queue priority level values, following the instructions in
“QCC Queue Priority Level” in the “Lines and Trunks” section of Chapter 4
in
System Programming.
o
Assign optional operator features, as desired, following the instructions in
“Optional Operator Features” in Chapter 3 of
System Programming.
o
When you have finished, file the form(s) with the rest of the planning forms.