Lucent Technologies MERLIN LEGEND 6 - Manual (Page 227)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Putting the System to Work
Page 5-25 Optimizing Your System
5
Along with the features they provide, applications can perform these system
functions through a CTI link:
■ Answering calls arriving on an SA button
■ Making calls from an SA button
■ Hanging up calls
■ Hold and retrieving a call on hold at the user’s extension
The link supports applications for customer service and helplines, telemarketing,
sophisticated call-handling, and other purposes where automated access to
computer system-based information is useful. These applications perform
functions such as power dialing of telephone numbers stored in a database, call
monitoring, and integration with pop-up database information about a caller via
their phone number (in this case, the incoming lines be must provided with Caller
ID services through PRI, NI-1 BRI, or a local service provider via the system’s 800
GS/LS-ID module). Pop-up database information can also be generated through
callers’ responses to a voice response unit.
System Requirements 5
A CTI link requires the following equipment and software:
■ MERLIN LEGEND Communications System Release 5.0 or later, in
Hybrid/PBX mode
■ A standalone LAN telephony server with an Intel
®
i386, i486, or Pentium
®
class central processing unit and at least 16 megabytes of RAM (more
memory may be needed; see
PassageWay Telephony Services Network
Manager’s Guide for details).
■ Novell NetWare version 3.12, 4.11, or 4.1
NOTE:
For a NetWare version 3.12 installation, additional files must be
obtained from Novell’s web site. For details, see
PassageWay
Telephony Services Network Manager’s Guide.
■ 5 megabytes of available disk space in the system volume
■ PassageWay Telephony Services for NetWare software, Release 2.21 or
later.
■ Eicon/G. Diehl SCOM circuit board with an available 8- or 16-bit ISA slot, to
link the communications system and the telephony server.
■ An MLX line/trunk or extension module, with a free extension jack (not the
first or fifth or any port programmed as an operator or programming
console), installed in the communications system control unit. The firmware
vintage should be 28 or later,
not including vintage 29.