Lucent Technologies MERLIN LEGEND 6 - Manual (Page 376)

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Troubleshooting the System
Page 8-30 Other or Unresolved Problems
8
What to do: Depending upon your customer needs, do one of the following to
make more TTRs available:
■ Shorten the length of the primary delay announcement that includes the
prompt to dial #.
■ Decrease the number of primary delay announcement devices.
■ Provide more TTRs for the calling group. For information about your
options, consult your Lucent Technologies representative.
■ Stop using the Prompt-Based Overflow setting. Modify the recording on the
delay announcement accordingly.
■ If none of these options cures the problem, or if the prompted requests do
not seem to be the cause, go to Possible Cause 7.
Possible Cause 7: There are not enough agents to serve the call volume.
What to do: Log in additional agents or increase the number of agents in the
group.
Other or Unresolved Problems 8
If you have a problem not listed in this chapter or if, after you complete the
appropriate troubleshooting procedure, the problem persists, call the Lucent
Technologies Helpline at 1 800 628-2888 (consultation charges may apply) for
further assistance. When you call the Helpline, use a copy of the System
Information Sheet at the front of this guide to note a few details about your
system, along with troubleshooting information.