Comtech EF Data FX Series Administrator Guide User Manual
Page 17
Comtech EF Data / Stampede
FX Series Administration Guide - Version 6.1.1
xvii
Chapter: Using This Document
Section: Comtech EF Data Warranty Policy
MN-FXSERIESADM6 Rev 5
The remedies provided herein are the buyer’s sole and exclusive remedies. Comtech EF Data shall not be
liable for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort,
or any other legal theory.
RMA Policy
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement, please
follow these guidelines.
Contact the Comtech EF Data Customer Support Department during normal business hours. Be prepared to
supply the Customer Support representative with the model number, serial number, and a description of the
problem. Request a Return Material Authorization (RMA) number from the Comtech EF Data Customer
Support representative.
Pack the product in its original shipping carton/packaging to ensure that the product is not damaged during
shipping.
Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)
Online RMA Support
An RMA number can be requested electronically by accessing Comtech EF Data’s online Support page
(www.comtechefdata.com/support.asp). From this page:
Click the Service hyperlink, and then read the Return Material Authorization section for detailed instructions
on Comtech EF Data’s return procedures.
Click [Send RMA Request] on the Support page or the RMA Request hyperlink provided in the Service |
Return Material Authorization section; fill out the Billing Information, Return Information, and Unit to be
Returned sections completely, then click [Send email]
Or –
Send an e-mail providing this same detailed information to the Customer Support Department at
Some Stampede products, programs, or services referred to in this publication may not be available in all
countries in which Stampede does business. Additionally, some Stampede products, programs, or services
may not be available for all operating systems or all product releases. Contact your Comtech EF
Data/Stampede representative to be certain the items are available to you.