PLANET WNAP-1260 - Manual (Page 152)

User’s Manual of WNAP-1260
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Appendix B. FAQ
Malfunction Solution
The WNAP-1260 is not
responding to me when I want
to access it via web browser a. Please check the connection of power cord and
network cable of the WNAP-1260. All cords and cables
should be correctly and firmly inserted to the device.
b. If all LEDs on the WNAP-1260 are off, please check the
status of power adapter, and make sure it is correctly
powered.
c. You must configure your PC as the same IP address
section with the WNAP-1260.
d. Are you using MAC or IP address filter? Try to connect
the WNAP-1260 by another computer and see if it
works; if not, please restore the WNAP-1260 to factory
default settings (Press “reset” button for over 10
seconds).
e. Shift the hardware switch to Router Mode, and set your
computer to obtain an IP address automatically
(DHCP), and see if your computer can get an IP
address.
f. If you just did firmware upgrade and this happens,
contact the dealer of purchase for help.
a. If all above solutions don’t work, contact the dealer of
purchase for help.
Unable to get connected with
the Internet a. Go to “Management  Status” submenu, and check the
WAN configuration status.
Please be patient, sometime Internet is just that slow.
b. If you connect your computer to the Internet directly
before, try to do that again. And check if you can get
connected to the Internet with your computer directly
via the device provided by your local Internet service
provider.
c. Check the WAN access type (Static IP / Dynamic IP /
PPPoE / PPTP / L2TP), user name, password, and the
other parameters provided by your local ISP again.
d. Call your Internet service provider and check if there is
something wrong with their service.
e. If you just can’t connect to one or more website, but you
can still use other internet services, please check URL
filter in the web UI.
f. Reset the WNAP-1260 to the factory default settings
and try again later.
g. Reset the device provided by your Internet service
provider as well.
h. Try to use IP address instead of hostname. If you can