HP Serveur lame HP ProLiant BL465c Gen8 - Manual (Page 516)

Database information (when the backup is of an SQL Server database or Exchange database)
Collect the following information about the database. In cases where the problem occurred over a
network connection, you will need to collect files from the connected machine.
Table 108 Database information (when the backup is of an SQL Server database or Exchange database)
Default file Summary Information type
-- Definition file Definition information
-- Log file Log information
Legend: -- indicates that the information type is not applicable.
Other information
Collect other information as listed in the following table.
Table 109 Other information
Default file Summary Information type
-- Definition file and log file
Veritas Storage
Foundation informa-
tion
-- Definition file and log file
Veritas Cluster Server
information
Legend: -- indicates that the information type is not applicable.
Operation details
The following information, pertaining to the operation that was being performed when the problem
occurred, also needs to be collected.
• The details of the operation (parameters specified by commands, etc.)
• The date and time when the problem occurred
• The machine configuration (the version of each OS and the host name)
• Whether or not the error is reproducible
Log files output by extended commands
When an extended command is executed, extended command execution history information and the
error status (if an error occurred) are recorded in the log file for extended commands. The log
information is recorded when:
• An extended command started
• An extended command terminated
• A command other than Application Agent commands ( drm xxx) is executed inside the extended
command
• A command other than Application Agent commands ( drm xxx) terminated successfully inside the
extended command
Troubleshooting 516