Multi-Tech Systems MTASR1-100 - Manual (Page 195)

Chapter 10 - Warranty, Service and Tech Support
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10.4 Service
If your tech support specialist decides that service is required, your RouteFinder 100 may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your RouteFinder 100 :
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the RouteFinder 100 is out of warranty. (Check with your
technical support specialist for the standard repair charge for your RouteFinder 100 ).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial number of
the product sent (see Section 10.3.1).
Send RouteFinders to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your RouteFinder 100 on the availability of local service and/or loaner
units in your part of the country.
10.5 The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that
mirrors its FTP site. Information available from the BBS includes new product information, product upgrade
files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and
Canada) or (612) 785-3702 (international and local).
The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8
bits, no parity, and 1 stop bit (8-N-1).
10.5.1 To log on to the Multi-Tech BBS
1. Set your communications program to 8-N-1.
2. Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).
3. At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time
caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You
must complete the questionnaire to use the BBS on your first call.
4. Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files
Menu and News. For help on menu commands, type ?.
10.5.2 To Download a file
If you know the file name
1. From the Main Menu, type F to access the Files Menu, then type D.
2. Enter the name of the file you wish to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.
5. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended
protocol).