Contacting your hdlm vendor or maintenance company, What to do for other errors, What to do for other errors -9 – HP Hitachi Dynamic Link Manager Software Licenses User Manual

Page 347

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# /opt/DynamicLinkManager/bin/dlnkmgr view -sys

If the KAPL01012-E message appears as a result of executing the command

The following shows the KAPL01012-E message:

KAPL01012-E Could not connect the HDLM manager. Operation name =

view

If this message appears, start the HDLM manager.
For details on how to start the HDLM manager, see

Starting the HDLM

Manager on page 4-15

.

If the KAPL01013-E message appears as a result of executing the command

The following shows the KAPL01013-E message:

KAPL01013-E An error occurred in internal processing of the HDLM

command. Operation name = view, details = aa...aa

aa...aa indicates character string. If this message appears, restart the

host.

If the same error re-occurs after you thought you had resolved the problem,

go to the subsection

Contacting Your HDLM Vendor or Maintenance Company

on page 5-9

Contacting Your HDLM Vendor or Maintenance Company

If the error cannot be resolved, contact your HDLM vendor or maintenance

company, and report the information that was collected by the DLMgetras

utility.

What To Do for Other Errors

When the cause of an error may be related to HDLM but is neither a path

error nor an HDLM program error, execute the DLMgetras utility to collect the

HDLM error information, and then report the collected information to the

HDLM vendor or maintenance company. For details on the DLMgetras utility

and the information it collects, see

The DLMgetras Utility for Collecting HDLM

Error Information on page 7-3

.

Troubleshooting

5-9

Hitachi Dynamic Link Manager (for Solaris) User Guide

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