ZyXEL Communications ZyXEL ZyWALL 35 - Manual (Page 581)

ZyWALL 35 User’s Guide
Chapter 46 Troubleshooting 579
46.5 Problems with Internet Access
46.6 Problems with the Password
46.7 Problems with Remote Management
Table 217 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
Cannot access the
Internet.
Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
Check with the manufacturer of your cable/DSL device about your cable
requirement because some devices may require crossover cable and others a
regular straight-through cable.
Refer to Chapter 7 WAN Screens or Chapter 29 Internet Access and verify your
settings.
Table 218 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyWALL.
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See the Resetting the
ZyWALL section in Chapter 2 Introducing the Web Configurator for details.
Table 219 Troubleshooting Telnet
PROBLEM CORRECTIVE ACTION
Cannot access the
ZyWALL from the
LAN or WAN.
Refer to the Remote Management Limitations section in Chapter 21 Remote
Management for scenarios when remote management may not be possible.
When NAT is enabled:
•
Use the ZyWALL's WAN IP address when configuring from the WAN.
• Use the ZyWALL's LAN IP address when configuring from the LAN.
Refer to the Problems with the LAN Interface section for instructions on checking
your LAN connection.
Refer to the Problems with the WAN Interface section for instructions on
checking your WAN connection.