4 environmental requirements, 2 product support – Banner PresencePLUS Pro COLOR—PROII Camera User Manual
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The PresencePLUS Pro system has no field-replaceable or user-serviceable components.
To avoid invalidating the Banner warranty, do not disassemble or make electrical or mechanical modifications to any
components.
1.1.4 Environmental Requirements
For reliable operation, the installation location must meet the following criteria:
• Stable ambient temperature: 0° C to + 50° C (+32 F to 122°F)
• Ambient relative humidity: 35% to 90%, non-condensing
• Stable ambient lighting: no large, quick changes in light level; no direct or reflected sunlight
• No excessive vibration or mechanical shock
• No liquid splash
• Minimal dust or dirtø
1.2 Product Support
Banner provides the following resources for quickly setting up and operating the sensor.
Documentation
Online Help
The PresencePLUS online help is available from the from the Help menu item within the PresencePLUS software.
You can also get targeted help while on any system tab or dialog by pressing the <F1> key.
PDF Documentation
The PresencePLUS Sensor documentation is available in a convenient printable format (PDF) on the installation CD
or on the
Banner Website
The most current PresencePLUS information, documentation, and software updates are available at the following
Banner website page:
www.bannerengineering.com
Warranty Service
The PresencePLUS Vision Sensor is designed for reliability. Do not open the housing; it contains no field-replaceable
components. If repair is necessary, do not attempt to repair the sensor yourself; return the unit to the factory. Should
it become necessary to return a sensor to the factory, please do the following:
1. Contact the Banner Factory Application Engineering group at the address or numbers listed below. They will
attempt to trouble shoot the system from your description of the problem. If they conclude that a component is
defective, they will issue an RMA (Return Merchandise Authorization) number for your paperwork and give you
the proper shipping address.
2. Pack the sensor carefully. Damage which occurs during return shipping is not covered by warranty.
Factory Support
Call, e-mail, fax, or write your local Banner representative or a Banner Applications Engineer for support. Applications
Engineers are available from 8:00 A.M. to 5:00 P.M. Central Time, Monday through Friday, excluding holidays.
Local: 763.544.3164
Toll Free: 1.888.3.SENSOR (1.888.373.6767)
Phone
Banner Engineering Corp.
Minneapolis, MN USA
8
2/2010
Product Support and Maintenance