Grass Valley iControl V.6.02 - Manual (Page 557)

Common Tasks
Summary
Reaching Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547
Creating a Local Shortcut to an iC Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
iControl Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
iC Navigator Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565
iC Web Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580
iC Creator Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582
iC Router Control Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586
Reaching Technical Support
If ever you need to contact Grass Valley Technical Support, you can navigate to the iControl—
Contacts and snapshots page in iControl. Frequently, Grass Valley Technical Support will
request a system snapshot of your Application Server in order to better troubleshoot any
problems you may have. The iControl—Contacts and snapshots page allows you to do this.
• "Opening the iControl—Contacts and snapshots Page" on page 547
• "Creating a System Snapshot" on page 548
Opening the iControl—Contacts and snapshots Page
To open the iControl—Contacts and snapshots page
• On the iControl—admin page, click Contacts and snapshots, under Technical support.
REQUIREMENT
Before beginning this procedure, make sure you have opened the iControl—admin page on
your Application Server (see
page 555 ).